TheWashMen — Car care. Handled.

Customer care

Membership Agreement & Policy

Last updated September 2026 · v2026-09-public-v2

This agreement is between you (the “Member”) and TheWashMen (“we”, “us”). It governs every TheWashMen membership and add-on service. By starting a membership you agree to the terms below. They protect your vehicle, our team’s time, and the consistency that makes the membership work.

Your 50% setup-detail benefit

For the selected sedan plan, your exact setup discount is $224. If you leave during the initial 6-month commitment, you repay that discount—there is no additional early-termination penalty.

016-Month Commitment & Auto-Renewal

  • Your membership begins with a 6-month minimum commitment starting on your first service date. After that initial term, it continues month-to-month until you cancel with 30 days notice.
  • Your Signature setup detail is provided at 50% off in exchange for completing the initial 6-month commitment. If you cancel before completing it, you authorize us to charge back the exact setup discount shown when you joined—$224 for the vehicle selected. This is repayment of the discount, not an additional early-termination penalty.
  • Your first monthly membership fee is waived. You pay only for the discounted setup detail at signup—either in full or with a $50 deposit. Any setup balance is charged to the same card when that service is completed.
  • Recurring membership billing begins 14 days after your setup detail is completed. Your membership price is locked for 12 months from your first service date. The card on file is charged the plan price plus any add-on services you request.
  • Plan prices are based on the vehicle and lifestyle details you provide. Material inaccuracies may result in a price adjustment after we notify you.

02Cancellation, Pausing & Flexibility

  • After the initial 6-month commitment, you may cancel with 30 days notice through your portal or by messaging your concierge. You keep service through the period already paid.
  • You may pause your membership for up to 60 days per rolling year. Paused months are not billed and do not include visits.
  • You may skip 1 scheduled visit per calendar quarter with at least 24 hours notice. We will move that visit once to the next available member slot within the same billing cycle; unused skips do not roll over.
  • Free months earned through referrals are credited to your account and are non-transferable and non-refundable.

03Refunds

  • Membership charges are non-refundable, including partially used months. If you cancel mid-period you keep access through the period you paid for.
  • The setup detail is a one-time service and is non-refundable once performed.
  • Add-on services billed to your account are refundable only if we are unable to perform them.

04Member Care Promise & Scheduling

  • Your membership includes priority scheduling. Member recurring slots are reserved before one-time appointments whenever availability allows.
  • Our Always Guest-Ready Promise means that if a completed maintenance visit misses the agreed service standard, tell us with photos within 48 hours and we will return once to correct the missed area at no additional charge.
  • Visits are scheduled on a recurring cadence your concierge confirms with you. Arrival windows are estimates; we'll message you when we are on the way.
  • You may reschedule with at least 24 hours notice at no charge. Rescheduling inside 24 hours, or a second reschedule of the same visit, may forfeit that visit.
  • You must provide safe, legal access to the vehicle and a water and power source where required, or approve the use of our onboard supply. If we cannot access the vehicle at the scheduled time, the visit is treated as a no-show.

05No-Shows & Late Cancellations

  • A no-show or cancellation with less than 24 hours notice counts as a completed visit for that cycle — the visit is forfeited and is not credited or made up.
  • For add-on services, a no-show or late cancellation incurs a $50 service fee billed to your account.
  • Two consecutive no-shows allow us to pause your membership until we can confirm a workable schedule together.

06Weather & Skipped Visits

  • We work in most conditions. In severe weather (heavy rain, freezing temperatures, high wind, poor air quality) we may move your visit to the next available day at no cost to you.
  • Weather-related moves do not extend your billing period. If a visit cannot be completed within the cycle for weather reasons on our side, we will add a make-up visit at our discretion.
  • If you choose to skip a scheduled visit for personal reasons, that visit is forfeited for the cycle.

07Vehicle Condition & Limitations

  • Membership maintenance is designed for vehicles kept in maintained condition. Vehicles that arrive with excessive soiling, biohazards, pet hair beyond normal levels, mold, or heavy neglect may require a reset detail at an additional charge before regular maintenance can resume.
  • You are responsible for removing personal items, valuables, firearms, and child seats before your visit. We are not responsible for items left in the vehicle.
  • You must disclose existing damage, aftermarket finishes, wraps, tints, sensitive materials, or known mechanical or electrical issues before service. We are not responsible for pre-existing defects, failing clear coat, loose trim, or aged components that react to standard products and processes.
  • Results vary with vehicle age, prior care, and material condition. We do not guarantee the removal of etching, deep scratches, permanent stains, or odors.

08Liability

  • We carry commercial insurance and treat every vehicle with professional care. Our total liability for any claim is limited to the amount you paid for the affected service or the past month of membership, whichever is greater.
  • Any concern about a visit must be reported with photos within 48 hours of service so we can inspect and make it right. Claims reported after 48 hours cannot be verified and are not accepted.
  • We are not liable for indirect, incidental, or consequential losses, including loss of use of the vehicle.

09Payments, Disputes & Chargebacks

  • You authorize us to charge your card on file for membership renewals, approved add-on services, and applicable fees described here.
  • If a payment fails we will retry and notify you. Visits are paused while an account is past due for more than 7 days.
  • Please contact us before disputing a charge — we resolve almost every concern directly. Chargebacks filed for services already performed under this agreement are considered a breach; the membership may be terminated and outstanding balances plus a $35 administrative fee become due.

10Communication, Photos & Changes

  • We communicate about scheduling and service by text and email at the contact details you provide; keep them current.
  • We photograph vehicles before and after service for your service log and quality control. We may use anonymized photos (no plates or identifying details) for marketing unless you opt out by messaging us.
  • We may update these terms with 30 days notice by email. Continued membership after that date is acceptance of the updated terms.