Answers, Up Front
Everything You Need to Know.
Clear answers about mobile service, payments, specialist requests, and what membership really includes.
Do you need access to my water or power?+
No. We arrive fully equipped with our own water and power so service can be completed at your home or office. We only need safe access to the vehicle and enough room to work.
What happens if weather affects my appointment?+
We monitor conditions and contact you if weather could compromise quality or safety. Your concierge will help move the appointment to the next suitable window.
How does payment work?+
A $50 deposit secures a one-time appointment and is applied to your final balance. Remaining charges are confirmed from your selected plan and vehicle details before payment.
What is your cancellation policy?+
Appointment changes are subject to the cancellation and refund terms shown during checkout. Please contact us as early as possible so we can help protect your deposit and reschedule.
Can you handle mold, severe odors, or specialty contamination?+
Yes. These requests begin with a specialist assessment because severity and safety requirements vary. Use the contact page to share details before booking.
How are memberships different from one-time service?+
Memberships provide recurring care, priority scheduling, stored vehicle preferences, and proactive maintenance after the initial restoration establishes a clean baseline.
Can I pause or change my membership cadence?+
Contact the concierge team to review schedule changes. Available adjustments depend on your plan and upcoming appointment window.
Which areas do you serve?+
We serve Folsom, El Dorado Hills, Roseville, Sacramento, and surrounding areas. The booking flow confirms your ZIP before checkout.